11 Tips on How to Make A Small Business Grow

Business planning is the process of determining your objectives, strategies, and projected actions to promote your business’s development within a given time frame. The following tips can be implemented into your planning to help grow your business and reach short term and long-term goals.


1. Build a Sales Funnel

A sales funnel is essential to build your business. It’s a route that captures potential customers and moves them from awareness through to the ultimate goal – a sale. If you diagram a sales funnel, it looks just like its name. It’s a roadmap showing the customer journey.

Those entering the top of the funnel represent the largest number - potential customers or clients. The bottom of the funnel, customers who purchase, are the smallest number. There are 6 stages of a sales funnel:

  • Awareness
  • Discovery
  • Evaluation
  • Intent
  • Purchase
  • Loyalty

Creating a sales funnel is one of the most important things a small business owner can do to spark business growth. Unfortunately, this strategy is often overlooked. Once you have established a sales funnel, it’s crucial that you track data to get a handle on what’s working and what’s not.

Additionally, you’ll want your customer service to be on point. You don’t want to drive away potential customers by treating them poorly or not addressing issues swiftly.

2. Utilize a Customer Management System (CMS)

Customer management systems and applications (also known as CRM, or Customer Relationship Management) are used to capture, research, and analyze customer behavior, purchasing preferences, and demographics. Even the smallest businesses need some kind of customer management system.

If you have a successful customer management system in place, your bottom line can strengthen, your costs can lower, and you’ll build stronger customer loyalty. With a large selection of CMS vendors and products on the market, selecting the right one can seem overwhelming.

Visit software review site Capterra for user product reviews of the top CMS systems: Customer Management Software.

3. Perform a Competitive Analysis

Do you know who your competitors are in your marketplace? You need to have a firm grasp of the competition to stay ahead of the game. Performing a competitive analysis helps you discover details you need to move forward and is an important part of any sales and marketing plan, no matter how small your business.

A competitive analysis should include:

  • Competitor product summaries
  • Competitor strengths and weaknesses
  • The strategies used by each competitor to achieve their objectives
  • The overall market outlook

Going through the steps of a competitive analysis helps you discover the strategy used by similar businesses and if it’s working. The BigCommerce blog has a step-by-step guide here: How to Perform a Competitive Analysis in 2019. Once you’ve looked at your competitive analysis, stay updated. Set up a Google Alert for your competitors as well as for industry terms that could impact your business.

4. Put a Customer Loyalty Program in Place

Loyalty programs are simple and they work. People love to be rewarded and giving loyal customers an incentive for buying your products or services is a win-win. The more customers spend with you, the more they get back. There are several types of programs with varying degrees of difficulty to implement. Types of loyalty programs include:

  • A good old-fashioned punch card is a simple and cost-effective solution. Customers bring the card and for every X number of punches, they earn a reward.
  • Check in rewards offer special deals or freebies for a check in through platforms like Foursquare or Swarm.
  • When a customer signs up for your email outreach, they earn a discount or a deal that’s exclusive to your email audience.
  • The point program is the most common as it’s the simplest one. It’s used widely by credit card issuers and airlines. Basically, point rewards are given based on each dollar you spend—for example, one point per dollar. Points can typically be redeemed for merchandise or other deals.

5. Identify New Opportunities

Don’t get stuck in a rut. Identify opportunities that can lead to growth and increased revenue. There are 4 solid ways to identify opportunities:

  • Listen to potential clients and previous leads. Focus on their wants, challenges, and frustrations with your product, service, or overall industry.
  • Survey current customers. What’s working and what isn’t? You can use a simple online tool like Survey Monkey to get the answers you need. If you have a bricks and mortar location, you can simply ask in person.
  • Review your competitive analysis and look for new strategies to promote your business or new products and service you can introduce.
  • Look at industry trends and insights. What’s new and unique in your marketplace?

6. Create an Email List

Gabriel Gagner, Head of Direct Marketing for SmartBiz Loans, has insight into the importance of reaching your target market and the effectiveness of this strategy.

He says, “a targeted list to attract new customers really comes down to understanding your existing customers. Find out what they read, where they shop, where they eat, what they drive. Lists can target by more than demographics (marital status, income level, gender, etc.), they can also target by interest, behavior, and stage of life. You can purchase lists that will give you potential customers in your area that are pet owners with young children who like the outdoors or beer lovers that own their own homes and drive new cars. The trick is to find an audience that looks like your current customer base.”

He also cautions business owners to not get discouraged if there’s not a huge response the first time you send an email.

“Most people will need to be mailed 3 or more times before they are ready to respond, especially if they are not familiar with your product.” Note that your email must have a compelling subject line and offer valuable information to your current and potential customers.

7. Utilize Social Media

Have you established a social media presence on platforms where you current and potential customers are active? If you’ve been neglecting your social media channels, give them a refresh with good images and up-to-date product and pricing information. Start regularly posting fresh content. If you need help getting started, take a look at our article for actionable steps you can take: How to Quickly Master Social Media Marketing for Small Businesses.

Social media strategy can be cost effective. In fact, SmartBiz Loans has spoken with many of our customers who are successfully driving sales without breaking the bank. RoShamBo Baby, makers of kid-friendly sunglasses, has a Facebook page targeting parents with over 40,000 loyal followers. The creators of the Infinity Strap yoga prop report that Instagram drives 80% of the sales completely organically, without any paid advertising.

Steve Brown, the owner of Fun Bowl, a 7-acre family entertainment center, says, “Marketing today is really less costly than what I was spending on print,” he says. “In fact, 98% of what we do is social media. If I want to do something on Friday night, we can blast out an announcement for $500 and cover it. We can reach more people quickly, it’s amazing.”

8. Form Partnerships

Forming relationships with other small businesses can make a big difference. An example is a hair salon partnering with a jewelry company and displaying their products in a prominent area. In return, the jewelry company could include a one-sheet about the salon with every purchase or offer customers a discount. The benefits of a small business partnership include:

  • Reaching new audiences quickly
  • Building a stronger reputation
  • Increase word of mouth
  • Gaining more insight into alternative markets

9. Franchise

Can your business be easily replicated? If so, franchising may be one of the best ways to rapidly expand and increase your profitability. For example, SmartBiz customer Instinct Dog Behavior & Training LLC has a very successful business in New York City. They are building out a franchise program to expand their brand and reach. The first step to franchising is to hire an attorney that has related experience. For additional steps and expert insight, review Want To Franchise Your Small Business? 8 Tips to Get Started.

10. International Expansion

Entrepreneur lists these benefits to selling internationally in their article How to Take Your Company Global:

  • You can extend the sales life of existing products and services by finding new markets to sell them in.
  • You can reduce your dependence on the markets you have developed in the United States.
  • If your business is plagued by destabilizing fluctuations in your markets due to seasonal changes or demand cycles, you can even out your sales by tapping markets with different or even countercyclical fluctuations.
  • You can exploit corporate technology and know-how.
  • Finally, by entering the global marketplace, you'll learn how to compete against foreign companies-and even take the battle to them on their own ground.

Taking a small business global can be a complex and daunting. Make sure you have a legal professional on hand to guide you through the process.

11. Ask for Referrals

It’s a fact: referrals are the most effective and inexpensive way to generate new business. However, if you’re not a born salesman, asking for referrals can feel awkward. The best way to ask for a referral for new business is to be direct and to-the-point. Keep in mind the saying, “The worst they can say is no.”

Our blog has an article to help you implement a referral program here: 10 Ideas to Get More Customer Referrals.